Shipment

Cosytas offers free shipping within Switzerland, including Liechtenstein, and ships all orders with Swiss Post. Customers can choose between the following shipping options.

shipping options

A-Post Plus

• Delivery will take place on the next working day after the package is handed over to the Swiss Post (Monday to Saturday).

• The shipment is delivered directly to the mailbox or post office box without a signature and can be tracked electronically.

• Cosytas accepts no liability for loss or damage after delivery to the post office. However, in the event of a problem, customers can submit a damage report directly to the Swiss Post.

A-Post Signature

• Delivery will take place on the next working day after the package is handed over to the Swiss Post (Monday to Friday).

• This option offers personal delivery against signature or delivery authorization for additional security and is also electronically trackable.

• Swiss Post is liable for loss or damage up to CHF 500. If a shipment is lost or damaged, the customer must report the damage directly to Swiss Post.

Proof of Delivery and Responsibility

• As soon as a shipment is marked as "delivered" according to the shipment tracking, the order is considered completed.

• If a package marked as delivered cannot be found, we recommend contacting Swiss Post or your home contents insurance directly. Cosytas accepts no liability for lost or stolen packages after official delivery.

• If a package is returned due to incorrect address information or non-collection, the customer will bear the costs for re-delivery.