returns

If you are not satisfied with your order, you can easily request a return or exchange within 14 days of receiving the goods.

What return reasons do we accept?

• You received an incorrect or damaged product

• The jewelry is unworn and undamaged

What is excluded from return?

• Already worn or damaged jewelry

• Personalized or custom-made products

• products without original packaging

• Sale items are excluded from returns unless they are faulty

This is how the return works:

1. Register return:
Register your return conveniently via our returns portal on the website or contact us by email . For the sake of the environment, we only send return labels digitally by email as needed.

2. Prepare return shipment:
You can either use our return label or have a shipping label printed directly by Swiss Post when you drop off the package there.

3. Send package:
Please pack the jewelry securely in the original packaging and make sure it is in its original condition. Returns must be sent with tracking. If a package without tracking is lost, the risk is the customer's responsibility.

Return address:
Cosytas GmbH, Farman-Strasse 14, 8152 Glattpark (Opfikon)

4. Refund or exchange:
As soon as we have received and inspected your return, we will refund your purchase price or send you a replacement product.

Important instructions:

• The goods must be in their original condition and in their original packaging.

• Personalized or discounted items can only be returned if they are defective.

• The refund will be processed within 7 days after receipt of the goods by Cosytas. Depending on your bank or service provider, it may take a few additional days for the money to appear in your account.

We want you to be completely satisfied with your purchase. If you have any questions, please contact us at any time - we will be happy to help you!